Learn about our refund policies and how we handle returns for digital educational content.
Last updated: December 2024
We're confident in the quality of our courses. If you're not satisfied within 30 days of purchase, we offer a full refund.
Our refund policy is designed to ensure customer satisfaction while maintaining the integrity of our educational content.
Submit Refund Request
Contact us via email with your order details and reason for refund
Review and Approval
Our team reviews your request within 2-3 business days
Processing
Approved refunds are processed within 5-10 business days
Confirmation
You receive confirmation email and refund appears in 3-5 business days
Refunds are processed using the same payment method used for the original purchase:
| Course Type | Refund Period | Conditions |
|---|---|---|
| Individual Lessons | 7 days | Not accessed or less than 10% completed |
| Complete Courses | 30 days | Less than 30% completed |
| Study Materials | 14 days | Not downloaded |
| Premium Subscriptions | 30 days | First month only, not renewed |
To request a refund, please follow these steps:
Send your refund request to quantaedex@gmail.com with the subject line "Refund Request - [Order Number]".
If you experience technical difficulties preventing course access, we'll work with you to resolve the issue before considering a refund. Our technical support team is available to help.
If you find course content significantly different from what was described, please provide specific examples. We take quality seriously and will investigate all legitimate concerns.
In certain cases, we may offer partial refunds:
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for the current period, but you'll retain access until the period ends.
Individual course purchases cannot be cancelled once accessed. However, you may be eligible for a refund based on our standard refund policy.
If you disagree with our refund decision, we encourage open communication to resolve the issue. You may:
For refund requests or questions about our policy:
Email: quantaedex@gmail.com
Response Time: Within 24 hours for initial response
Processing Time: 2-3 business days for review
Our customer service team is committed to fair and prompt resolution of all refund requests.
Important: This refund policy is designed to protect both our customers and the integrity of our educational content. We reserve the right to modify this policy with appropriate notice to users.
